Returns & Exchanges
At Truly PVC, we want you to be completely satisfied with your home improvement purchase. If your items are not quite right, you can return unused products in their original packaging within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) label.
Secure Packaging
Carefully pack your PVC products in their original shipping boxes to prevent damage during transit, ensuring all components and manuals are included.
Ship the Items
Affix the provided return label to the exterior of the package and drop it off at any authorized carrier location.
Refund Processing
Once our quality control team inspects the returned goods, your refund will be issued to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing