Frequently Asked Questions
Everything you need to know about our premium PVC home solutions.
What are the benefits of using PVC for home improvements?
PVC is highly durable, moisture-resistant, and low-maintenance. Unlike wood, it will not rot, warp, or require frequent painting, making it an ideal long-term solution for both interior and exterior home applications.
How long does shipping take for Truly PVC products?
Standard orders are processed within 2-3 business days. Delivery typically takes 5-7 business days depending on your location. Large or oversized items may require specialized freight handling and additional transit time.
What is your return policy for home hardware and panels?
We offer a 30-day return policy for items in their original, unused condition. Please note that custom-cut materials or personalized orders are non-refundable unless they arrive damaged or defective.
Are your PVC products environmentally friendly?
Yes, our PVC products are 100% recyclable. Additionally, the longevity of PVC reduces the need for frequent replacements, which lowers the overall environmental footprint compared to shorter-lived materials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For large-scale contractor orders, we also offer bank transfer options.
Do I need special tools to install Truly PVC products?
Most of our products can be installed using standard woodworking tools. We provide detailed installation guides with every purchase to ensure a professional finish for both DIYers and contractors.